At present, we exclusively offer shipping within the United States. However, if you're interested in international shipping, please reach out to us at contact@thebachy.com, and we'll work with you to make it happen. We're committed to expanding our shipping options to serve our global customers better.

• Normal products: the processing time is typically 2-3 business days.

• Personalized products: the processing time depends on the size of your order, but it usually takes around 5-6 business days.

As soon as we ship your order, we will send you the tracking number so you can track it.

After your order is placed and payment is processed, we are unable to make changes to the components.

If you need to update the shipping address, please contact us at contact@thebachy.com, and we'll do our best to assist you. If we're unable to accommodate the change, you'll need to wait until you receive the tracking number to contact the shipping agency directly to make the adjustment.

Unfortunately, once your order is processed, it cannot be canceled. We strive to fulfill orders quickly to ensure prompt delivery to our customers. If you have any concerns or need assistance, please reach out to our customer support team, and we'll be happy to help in any way we can.

Currently, we're unable to process returns or exchanges due to our limited inventory. However, if you experience any issues with your order, please contact us at contact@thebachy.com within 10 days of delivery, and we'll be happy to assist you

Express Personalization is like a magic wand we've waved to make things super easy for you! When you see the 'personalized' option on some of our products, it means you can add them straight to your cart and make them your own with your name and those of your squad members. Just jot down each name in the notes during checkout, or shoot them over to us at contact@thebachy.com.

It's worth noting that our Express Personalization option only includes names, and we stick to our brand's typography for that sleek Bachy* look. But hey, if you want to go all out and personalize your goodies with more than just names, hop on over to our 'Personalized' tab or give us a shout at contact@thebachy.com. We'll get the ball rolling on creating your dream products – the sky's the limit!

1. Dive into our 'Personalized' tab and fill out our fun form! Let us know how many fabulous friends are joining the party, any theme ideas, and the colors that'll make your bash pop!
2. Once we've got your vision, we'll work our magic and get in touch with personalized options just for you!
3. Get ready for the fun part – we'll send you a payment link, and our team will kick off creating your custom goodies!
4. Sit back, relax, and let us handle the rest. We've got your back every step of the way!